Agree which audiences and languages the service must support.

Content and language choice

Identify the required Dutch, French, German or English pages and appropriate reviewers. Follow language choice through navigation, forms, account areas, confirmations and help. Decide how changes are kept aligned.

Business and data decisions

Agree prices, EUR display, approved VAT and invoice inputs, payment providers, refunds and reconciliation. Identify necessary data, access, vendors, retention and deletion. Qualified advisers determine applicable professional requirements.

Usability and support

Include mobile, keyboard and suitable assistive-technology checks. Agree response languages, meeting hours and who handles exceptions for the actual audience.

Read about language journeys, data, payments and official starting points.